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Version 2 Maintenance Policy
12 Month Maintenance Agreement
- When MIDUSS has been installed and a full
license serial number applied you have an opportunity to enter
a Maintenance Serial Number. The Maintenance serial number is
used within MIDUSS to provide you with information about the
expiry date for Maintenance.
- The Maintenance period will have a duration
of 12 months from date of this agreement.
- If you purchased Maintenance at the same
time you purchased a MIDUSS license the total Maintenance
period will be 90 days (3 months) + 12 months = 15 months.
- The Maintenance serial number should be
entered in MIDUSS as soon as possible after you have received
this agreement. This is to ensure that the download access
database will coordinate with the expiry date that your MIDUSS
license screen will display when the Maintenance Serial Number
- You must be a valid purchaser of a MIDUSS
Version 2 License before a Maintenance update service will be
- Maintenance updates means that you will be
provided access to a controlled web site where the latest
updates will be stored. You will then be able to download the
updates to your local computer.
- Maintenance also means that we will provide
reasonable technical support services via phone, fax or email
for a 12 month period. Technical support will include advice
on installation issues, running of MIDUSS (but not a tutorial)
to suit a particular engineering project or advice on a
work-around if a program error has been encountered.
- Maintenance does not mean we will provide
engineering consulting services.
- Maintenance does not mean an upgrade to a
new major version of MIDUSS (eg. Version 3).
- Maintenance does not mean you will receive
printed updates of the User manuals or CD media. The download
web site will have these in electronic format.
- All Maintenance services will be provided
by Alan A. Smith Inc. A reseller may have been involved in the
sale of Maintenance, but Alan A. Smith Inc. will provide the
Maintenance administration and delivery.
- MIDUSS Version 2 license updates are
available from our web site at:
- Our download database is manually updated
as new MIDUSS License and Maintenance numbers are distributed.
Please allow 24 to 48 hours for us to update the download site
with your access information.
- Your download access information will be:
Username: TomSmith (name of person who
registered your MIDUSS lesson, no spaces, max 15 characters)
Password: 1029AE45 (first 8 characters of your MIDUSS License
Maintenance Serial Number: 2000 XXXX YYYY ZZZZ
Maintenance period: Feb 2004 – Feb 2005
Alan A. Smith Inc.
17 Lynndale Drive, Dundas, Ontario. Canada, L9H 3L4
© Alan A. Smith Inc. 1993-2004
Maintenance Serial Number system
link for detail on the Maintenance Serial Number system.
(c) Copyright 1984-2022 Alan A. Smith Inc.
Terms and Conditions
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